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Forum Discussion
Cannot login to app, but can login w/ browser extension (MacOS & Chrome).
I have a user that is able to login to 1Password's Chrome extension. However, same user & laptop cannot login to 1Password v8.x application. This started with the release of v8.x
1Password Version: 8.x
Extension Version: Not Provided
OS Version: MacOS 14.x
Browser: Chrome
- 1P_Dave
Moderator
I'm happy that the steps helped. 🙂
-Dave
This worked. Thank you.
- 1P_Dave
Hello dhalonen! 👋
I'm sorry that one of your users isn't able to sign into the 1Password app. Can you have them try this alternate method to add their account to the app:
- In your browser, sign in to your account on 1Password.com.
- Click your name in the top right and choose Get the Apps.
- Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
- Enter your 1Password account password and click Sign In.
If that doesn't work then can you tell me the following:
- What specific error message do they see?
- Are they using an account secured by an account password and Secret Key? Or by SSO?
-Dave
1Password v8.x application. This started with the release of v8.x. Only 1 person out of many is afflicted with this malady.
