Opening 1Password in Chrome is very slow

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Comments

  • jasonhill
    jasonhill
    Community Member
    edited January 7

    I've been experiencing the same issue here for a while now and it seems we're not alone:

    https://www.reddit.com/r/1Password/comments/1hfp8tf/1password_extension_for_chrome_slow_and/

  • ajahn
    ajahn
    Community Member

    My issue just returned. Not sure what is going on. When I click the icon in my Chrome bowser, nothing happens. When I get a page with a form, clicking the 1P icon in the form does nothing.

    I am able to open the 1Password application just fine, but the extension seems to be broken. I tried closing Chrome and re-opening it, but that didn't fix the issue. I then restarted my macbook and the problem persists. I click the 1P icon and...

    Well that's strange. While I was composing this post, it just popped up!

    I just clicked the icon and nothing, then 8-9 seconds later it pops up. What the heck is going on.

    I've waited a bit and now it seems to be working (popping up after I click the icon). Is there any known issues? I did notice that at one point when I clicked the icon I got a popup window I haven't seen before (wish I would have taken a screenshot). It had a large 1P icon in the middle, the family logo under that, and a button that said "Open 1Password" (I believe), but when I clicked the button, nothing happened. Let me give you all my versions again:

    macOS Sonoma 14.6.1, Google Chrome, Extension 8.10.56.28, Application version 1Password for Mac 8.10.56 81056028, on PRODUCTION channel.

    I've been thinking of upgrading to Sequoia 15.2. Might that work better? Thank you!

  • EvonG1P
    EvonG1P

    Hello folks! Thank you for the additional details. I've merged these two discussion posts because the problems are similar in behaviour.

    It appears that you're facing a recognized issue we're currently monitoring, which is linked to a bug in Chrome. We have verified that this problem extends beyond just 1Password; other extensions, such as Bitwarden, are also affected by the same problem.

    A potential solution for the bug has already been implemented in Chrome Canary and Chrome Dev version 133. As a temporary measure, you can install one of these versions alongside your stable Chrome version and add the 1Password extension there. However, your profiles and settings won't carry over to the Canary or Dev versions. Hopefully, this fix will soon be integrated into the stable version of Chrome.

    If you are interested, please temporarily install Chrome Canary and confirm if the problem does not occur there. This step is not a fix; I'd like to verify whether the problem does not happen there. Here are the direct links:

    I look forward to hearing back.

    -Evon

    ref: dev/core/core#34576

  • cdenesha
    cdenesha
    Community Member
    edited January 13

    FYI
    @EvonG1P posted an update to this in another thread: https://1password.community/discussion/149346/opening-1password-in-chrome-is-very-slow#latest

    (Maybe this discussion post should be merged as well?)

  • EvonG1P
    EvonG1P

    Thank you for the ping, @cdenesha! I've merged the two discussion posts.

    -Evon