1Password for Safari Will Not Unlock Unless I Connect 1Password / 1Password for Safari

Joelc,

Thank you! I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

-Evon

ref: PGU-67415-577

1P_Evon , good afternoon.

I appreciate the response noting the two Diagnostic Reports have been sent.

Thank you.,

Joelc,

Thank you for the ping.

It seems there may be a communication problem between the 1Password desktop app and the browser extension. I suggest you email support+forum@1Password.com, including both diagnostics reports. You can follow the steps I outlined in my earlier message to do this, allowing us to investigate the issue further.

-Evon

1P_Evon or 1P_Dave , good morning.

Good morning all!

Gentle follow up on the above post, kindly respond when possible.

Thank you.

1P_Evon , good evening.

I have dug deeper into this and am sorry to report that in Windows when 1Password Desktop app and the 1Password for Edge extension are not linked (i.e., not linked in the setup of either) that I cannot unlock the 1Password for Edge extension.

I know this should work as this configuration works perfectly in macOS.

Please help me sort this out so I can get it working.

Thank you.

Joelc,

You're welcome. Let me know how things go.

-Evon

1P_Evon appreciated. I see that there is an update for 1Password for Safari Extension. I will update it in teh next day or two and let you know here things stand. Thx!!

Hello, Joelc. Thank you for writing in.

The 1Password Extension integrates with the 1Password desktop app through a feature known as Shared Lock State. This functionality ensures that when you log into the app, you're automatically logged into the extension as well, streamlining your experience by eliminating the need for separate sign-ins.

In the 1Password desktop app, this option is Connect with 1Password in the browser; in the 1Password extension, it's Integrate this extension with the 1Password desktop app. If both options are enabled, they should communicate with each other.

Based on what you shared, it sounds like the 1Password desktop app is having trouble communicating with the 1Password browser extension on one of your devices. However, if you'd like to unlock the 1Password extension independently from the 1Password desktop app, you can toggle off the Integrate this extension with the 1Password desktop app option.

If you'd like to troubleshoot the communication issue, please send us some information to support+forum@1Password.com. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/149349
• Your forum username: Joelc
• A diagnostics report from the 1Password desktop app and the 1Password extension on the MBP M4:
• First, please recreate the issue you are experiencing.
• Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> How to send a 1Password diagnostics report
• Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

Anyone?

1P_Dave , comments / thoughts on the above woudl be greatly appreciated.

Thank you.