Welcome to 1Password keeps appearing in my Browerq

Gilles9

It happens often, see images attached
I have tried the suggestions on your web page without success

Not very pleasant and useless

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1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: 15.2
Browser: Safari

EvonG1P

Hello, @Gilles9. Thank you for writing in. I'm sorry for the trouble.

How often do you clear Safari's history/cache? Are all cookies blocked in Safari's settings or through a third-party app?

For some context, in Safari, the indexed database data of 1Password for Safari, which contains all the settings and processes to establish 1Password's functionality, will also be wiped out when Safari clears cache/history.

-Evon

Gilles9

I do clear cache but rarely, and it is not related to the appearance of the Window in Safari
I never clear Safari's history

and as a matter of fact, I received the email to view your posting and click on view to open to 1Password forum page and that bothering 1password for safari webpage appeared

why would the extension in Safari quit or Needed to restart, this is new and useless, if the extension does not work I will reinstall it period.

EvonG1P

@Gilles9,

So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/149391
• Your forum username: Gilles9
• A diagnostics report from the 1Password extension:

1. First, please recreate the issue you are experiencing.
2. Generate a diagnostic report from the 1Password extension using the steps here -> How to send a 1Password diagnostics report.
3. Attach the file to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

Gilles9

Your support ticket ID is NIQ-41647-249

EvonG1P

@Gilles9,

Thank you! I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

-Evon

ref: NIQ-41647-249