turning off autofill on a website not working

dman1
dman1
Community Member
edited January 7 in 1Password in the Browser

I have read through all of the settings in different discussions to turn off autofill for a website that is used for filling in a form. None of them have worked. The site has no logins. I am on Win 11 and have tried those settings on Chrome and Edges. Is this a bug? or is there a requested change to fix this in process?

1Password Version: 1Password for Windows 8.10.56 (81056028)
Extension Version: Not Provided
OS Version: Win 11
Browser: Chrome and Edge

Comments

  • EvonG1P
    EvonG1P

    Hello, @dman1. Thank you for writing in.

    To clarify, are you looking to turn off all suggestions from 1Password on a specific webpage? If so, have you tried to hide 1Password using the following steps?

    1. Navigate to the webpage.
    2. Right-click anywhere on the webpage to open the context menu and select 1Password - Password Manager > Hide on this page.

    I apologize if this is not what you're looking for. Could you please share additional details on what you're trying to achieve? What steps/settings have you tried?

    -Evon

  • dnewton
    dnewton
    Community Member

    Hi, @EvonG1P, I have the same problem yet I do have the option hide on this page selected. Yet I still get the 1password icon popping up in every field. I have to turn the option on and then off again in order to hide it every time I return to webpage.

  • EvonG1P
    EvonG1P

    @dnewton

    Thank you for writing in. I apologize for the inconvenience you've experienced. Our team is currently tracking a problem where the Hide on this page feature is not functioning correctly on certain websites.

    Could you please provide the website URL where the Hide on this page option is not functioning correctly?

    -Evon

    ref: dev/core/core#34574

  • dnewton
    dnewton
    Community Member

    @EvonG1P The feature is not functioning properly for the online programs my company uses for bookkeeping: ExactOnline and Blue10 so unfortunately I can't provide direct links. Many thanks for your response and good to know this is a known issue!

  • EvonG1P
    EvonG1P

    @dnewton

    You’re very welcome. I appreciate the additional information you shared.

    If possible, I’d like to request that you send me a collected page structure to support+forum@1Password.com from these two web pages. With your email, please include the following:

    1. Navigate to the page exhibiting the behaviour.
    2. Right-click the 1Password icon in your browser’s toolbar and select Help > Collect Page Structure.
    3. 1Password will save a .json file to your “Downloads” folder.
    4. Attach the file to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon

  • dman1
    dman1
    Community Member

    I have attempted the "Hide on this page" option without success. I will send the info you requested from dnewton.

  • dman1
    dman1
    Community Member

    I submitted the information - the support ticket ID is ZJS-74646-475.

  • EvonG1P
    EvonG1P

    @dman1,

    Thank you for taking the time to send in the page structure. I see that my colleagues have contacted you via email, and the specific page you sent is running into the known issue I previously mentioned.

    Let me know if there's anything else I can help you with.

    -Evon

  • dnewton
    dnewton
    Community Member

    Hi Evon,
    I have also submitted the information. The support ticket ID is UCV-82676-641

  • EvonG1P
    EvonG1P

    Thank you @dnewton.

    I've located your support ticket, and we will contact you as soon as possible about this issue. Please continue the conversation there. 🙂

    -Evon

    ref: UCV-82676-641