Issues with Safari Sign ins being too slow or not working

jayzed
jayzed
Community Member
edited January 11 in 1Password in the Browser

For a number of versions now using the 1Password extension in Safari to login to websites can often take several seconds before the username and passwords are inputted into the fields (as long as 5sec). Also using the "Command + \" keyboard shortcut also often doesn't work (or takes a LONG time) if the cursor is in the username field but seems to work better if the cursor is in the password field.

I have rebooted the Mac etc but it's made no difference.

Any idea what's going on? It's becoming very irritating having to manually move the cursor to the password Field every time and re-click the keyboard shortcut several times just to fill in the user login fields.

I also just clicked on the Safari Extension and once again it's failing to load, this has been going on for over a year and it's really unreliable having to constantly quit and reload the extension.

1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: 15.2
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @jayzed! 👋

    I'm sorry that you're running into issues with 1Password for Safari. The behaviour that you've described definitely doesn't sound right. I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/149630/issues-with-safari-sign-ins-being-too-slow-or-not-working#latest
    • Your forum username: jayzed

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • iwaddo
    iwaddo
    Community Member

    Morning, I came to the forum this morning to report slow behaviour using ⌘\ and was relieved to see I am not the only one.

  • jayzed
    jayzed
    Community Member

    Hi @david.m_1P here is the support ID number:

    QSJ-65767-123

  • david.m_1P
    david.m_1P

    @jayzed

    Thank you for confirming the support ID number. I've located the ticket and can see that a member of the team has been in touch. We can continue the conversation over there in order to prevent having the same conversation in two different places

    ref: QSJ-65767-123

    @iwaddo

    I'm sorry that you're experiencing similar behaviour with the Command - \ keyboard shortcut. Have you already sent over diagnostics using the steps my colleague mentioned here? If so, can you confirm the support ID number you received?

    -David

  • iwaddo
    iwaddo
    Community Member

    @david.m_1P Hi, I have now the number is QSN-22228-168

    Thank you for your help.

  • tzumtobel
    tzumtobel
    Community Member

    Same for me. Are there any official news?

    My support ticket ID is XHP-48626-372.

    Best
    T.