Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

ausernie's avatar
ausernie
New Contributor
2 months ago

Browser extensions have stopped working

After installing 1Password for Mac 8.10.58 (81058031) the integration between browser extensions installed in FireFox, Chrome and Safari have all stopped working.

None of them is unlocking. All 3 are prompting me to unlock using my password, despite my having unlocked the 1P Mac installation already.

I unlocked the FireFox extension by copying my password from the desktop app and found the settings to be as per attachment.

1Password Version: 8.10.58
Extension Version: Not Provided
OS Version: MacOS 15.1.1 (24B91)
Browser: FireFox 8.10.54.13

browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    I'm glad that you were able to resolve the issue. 🙂

    -Dave

  • ausernie's avatar
    ausernie
    New Contributor
    2 months ago

    New update:

    I rebooted my MBP (missed that bit of the instruction) and everything seems to be back to normal. Panic over! :-)

    Thank you for your assistance.

    Regards,

    Shane.

  • ausernie's avatar
    ausernie
    New Contributor
    2 months ago

    Oh, I forgot to say, I quit the desktop app and re-opened with no change to the outcome.

  • ausernie's avatar
    ausernie
    New Contributor
    2 months ago

    Hello Dave.

    I followed your instructions; still no joy.

    In the desktop app now though I am receiving an error advising we're unable to connect to 1P extension (refer attachment). I folowed the instructions in the link; still no joy.

    Regards,

    Shane.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello ausernie! 👋

    I'm sorry that app integration between 1Password for Mac and 1Password in the browser isn't working. Thank you for posting the screenshots. Try this:

    1. Open and unlock the 1Password for Mac desktop app.
    2. Click on 1Password next to the  in the menu bar.
    3. Click Settings.
    4. Click Browser.
    5. Turn "Connect with 1Password in the browser" off.

    Then in the browser:

    1. Open your browser.
    2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    3. Turn "Integrate this extension with the 1Password desktop app" off.
    4. Turn "Integrate this extension with the 1Password desktop app" back on.

    Once you've done this do you still see the red circle on the browser settings page? Or has the circle turned green or another colour?

    -Dave