trying to setup Touch ID

markemark
markemark
Community Member
in Mac

Everytime I re-enter my password to get into 1Password app on MacOS 13.7.2 I get the following popup

even though I accept using touch ID - it still comes up everytime I login to 1Password

steps to recreate
1. lock 1password
2. enter login password
3. get popup

here is the popup

1Password Version: 8.10.56
Extension Version: Not Provided
OS Version: 13.7.2
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @markemark!

    Thank you for reaching out! I understand that you're seeing a prompt to setup Touch ID every time that you unlock 1Password using your account password. I can confirm that you're running into a known issue and I've added your report to the work item open for the issue. Hopefully this can be fixed in a future update to 1Password soon.

    For the time being, the prompt will only appear if Touch ID is already enabled so unlocking 1Password using Touch ID would be the most convenient workflow. However I'm aware that sometimes you're required to enter your account password.

    -Dave

    ref: dev/core/core#33895