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Secure Note missing text unless edited
I went to a secure note to look for some information and the note itself was a lot shorted text wise that it should be and was missing key information I was looking for. I went to edit the note and lo and behold the missing text at the bottom of the note showed up. Why?
The note makes use of ## and ---- and ==== to break up the text in the note for readability, Is that some sort of control characters that is making the remainder of the text not visibile unless edited?
1Password Version: 8.10.58-31
Extension Version: 8.10.58.31
OS Version: Windows10
Browser: Brave
Thank you for sharing with the community, this is indeed a known issue that our development team is currently investigating and hopes to fix in a future update soon.
-Dave
18 Replies
I encountered this problem today (Windows version 8.10.78) and would count it as a significant defect since it causes information to be silently truncated when viewing in Windows. I thought the information was lost until I hit the edit button and it appeared. This was marked as "Solved" on the basis that the development team were aware of the issue and actively working on it, but that was 5 months ago. Is there an ETA for a fix? Thx
- 1P_Dave
Moderator
The issue is still open in our development team's backlog and I've added your report there. I'm sorry for the disruption to your workflow. For the time being, until the issue is fixed, try this workaround.
-Dave
This been a known issue for more than 5 months. I found the issue described on reddit 2 years ago. I think I found the go- around on reddit too. (I am using an MAC laptop and an iPhone, both with up-to-date software & OS.
https://www.reddit.com/r/1Password/comments/16npilu/securenote_truncation_on_android/
Work around is to remove leading TABs or fewer than 4 leading SPACEs.
I'm not sure this is a solution for everybody but I've found this truncating issue can be resolved by eliminating the spaces at the point in the note where it occurs.
I deleted spaces to the left of sentences so the sentence itself lines up with the left margin. This enabled the entire secure note to be viewed WITHOUT having to view the note in edit form.
I hope this helps!
As of today, Apr 9, 2025, this is a known issue and the development team is working on it.
Here is the response I got after opening a new ticket. "Based on the details that you've shared, it seems like you're experiencing a known issue our Development team are actively working on where Secure Note contents can end up truncated if a line starts with four or more spaces or an indent after a paragraph break or at the beginning of a note."
It seems to me that 1Password should have have shared this info on this thread.
I am aware of these 2 ticket numbers:
HJZ-53348-539 and WKW-71751-512
- 1P_Dave
Thank you for sharing with the community, this is indeed a known issue that our development team is currently investigating and hopes to fix in a future update soon.
-Dave
Has this been fixed? I bumped into this today and found the "missing" data with the iphone app
I'm having the same problem. I also see that this was noted on reddit 2 years ago. Do you have a fix yet?
BTW - there is a search feature with the iPhone app that helps find truncated data
Your support ticket ID is HJZ-53348-539.
- 1P_Dave
Thanks for the reply. Could you send an email to
support+forum@1Password.comand include a link to this thread. The team can request some additional information about the effected item via email to better troubleshoot the issue.After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and take a look.
-Dave
I further filtered the confidential information from the secure note, and even the cleansed text is having issues.
I have this text in a secure note, and it also exhibits the issue that the text below a certain point in the note is hidden.
- 1P_Dave
Thank you for the additional information. I'm glad that you were able to workaround the issue by retyping your note.
I'll keep an eye out for further reports of this behaviour. If you're able to tell me more about the specific character that was causing the issue, or how to reproduce the issue, then let me know.
-Dave
I spent about 30 mins trying to figure out what was going on with this issue. It appears that somewhere in the original text there was a non visible character in the text. When that area of text was left in the Note field the remaining text was no longer visible in the Note field unless one used the Edit function.
As the text contained confidential information around the text portion of the notes where the text was being "truncated" I can not post a screenshot.
I had even tried copying the entire section of text into Windows Notepad to strip off formatting and then pasting it back into the 1Password Notes field. That did not help. I got it fixed by retyping the text in the affected area from scratch. I did come across a post here in the forum mentioning a NULL character having issues with secure notes. No idea if that was the case here.
