Ctrl + \ is not working on both Firefox and IE

leonhart1981 · September 2013

I have 1Password on my Window and Mac

On Mac, I can use keyboard: Command + \ to initiate 1Password for both Safari & Firefox no problem.

However, on Window, the Ctrl + \ is not working on both Firefox and IE

My Firefox version is 23.0.1 and my IE is version 10.

I can use 1Password for both browsers if using mouse.

Is this is a bug? Can this be fixed?

khad · September 2013

Please try restarting 1Password's helper and let me know if that helps. Select Help > Restart 1Password Helper from the menu bar.

Does it work in Chrome?

leonhart1981 · September 2013

After resetting the 1Passwor Helper, everything is okay now.

GreigAllen · September 2013

Thanks for letting us know you're all fixed up!

On behalf of Khad, you're welcome.

Please let us know if we can ever help again.

Have a fantastic day!

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