Oops. 1Password stopped working....

Alphaduck99

Halp!

Neither the Safari extension not 1Password App will now fill username/password form fields (actually there a couple of sites that still work but 95%) don't.). However Chrome does still work everywhere....

I've unistalled and reinstalled the extension, reset Safari to no effect. I'm not getting the DB problem message discussed elsewhere in the forums.

Browser version - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9) AppleWebKit/537.71 (KHTML, like Gecko) Version/7.0 Safari/537.71
Extension version 3.9.19 (release notes)
Database created at 2013-11-11 : 12:0:44
Instance UUID dcd654f0...EF65
Uptime (mins) 19

What else can I say? It's at times like this that you suddenly realise just how often you use 1Password in the course of day!

Megan

Hi @Alphaduck99,

I'm sorry to hear that you're having difficulty with the Safari extension. Could you please send us a Diagnostics Report?

MAC, 1Password 3:
If you are using OS X 10.8 Mountain Lion or OS X 10.7 Lion: Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

If you are using OS X 10.9 Mavericks or OS X 10.6 Snow Leopard: Using your browser please download a small standalone tool from us that will run a networked copy of our diagnostics tool.

http://i.agilebits.com/kyle/tools/1Password_diagnostics.zip

After the download is complete, use Finder to locate it. It should be in your downloads folder. If the file ends in .zip then your browser has not already unzipped it. Please double click it to expand it.

The expanded file will have a "Unix Executable File" named 1Password_diagnostics. Double-clicking this will cause a Terminal window to open and download some files it needs. (Note: If you use OS X Lion or Mountain Lion, you may need to right click the file, choose Open, and click Open on the dialog).

Once it completes it should open a window in your browser with the results. Please click File->Save As to save this file to your computer. Please save it as "Page Source" or "HTML" if there are options for this.

If you do not get a report created, please copy and paste the output from the Terminal window so we can take a look at the errors that were created. This will help us figure out where the problem is in creating the diagnostics report.

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

Once we see the report we should be able to better assist you. Thanks in advance!