new master password rejected
Hi. I changed my master password on my mac (v4) a couple weeks ago and it's worked fine until today when I tried to open 1Password and unable to do so (password rejected). Old master password also does not work.
I tried my new password on iOS devices- it did not work, but previous master password does work.
So, in sum, new master password will not work on computer or IOS. old master password working on iOS but not computer.
Mac version is 4.08. IOS devices are all up to date.
I sync via dropbox.
This is a problem as everything I need is in 1Password on computer.
thanks for the help, zim
Comments
-
Had a little more time to look and will add to this that under prefs and sync it states that it has never been synced. Also, I did not change the master password to my iPhone etc, i assumed they would do that automatically. now i know that they don't (which i why they still open with my old one).
I'm sure I am typing in the correct password. And it did work for a while, this is only as of yesterday. Thanks.
which i guess is why my old password is still working with my
0 -
Hi, @zimmy.
I apologize for the delay in responding and would now like to work with you in email to get this Master Password problem resolved as quickly as possible. To do that please send a Diagnostics Report from your Mac that you're having trouble unlocking 1P4 on; instructions are here:
Sending us your Diagnostics Report to help us help you!
Please do not post your Diagnostics Report in the forum, but do include a link to this topic in the email so we can "connect the dots" when we receive it. A quick comment here mentioning that you've sent it would also be helpful. Thank you!
0 -
thank you. i sent the file.
0 -
Yes, it's from a gmail account. only way I could get the 2mb file to go through. 8:07pm if that helps. Thanks you.
0
