help with encrypted connection

My financial website uses an encrypted connection which 1 password doesn't recognize or communicate with. In other words, when I login to this site and give my user id and password, 1 password does not offer to save either one and does not create a login file.
Is there a way to force 1password to create a login file for this site? I am using 3.8 version.


  • Megan
    1Password Alumni

    Hi @gludwick,

    I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

    When you are having trouble with a Login, often the best course of action is to manually save a new entry. Let's try this:

    • Visit the site and fill in the fields you want filled. Do NOT click the login button.
    • Click the 1Password extension, and unlock it if necessary
    • Click the + button in the corner.
    • Give the entry a unique and identifiable title.
    • Click Save.
    • Revisit the site and see if 1Password fills in the site correctly.

    If that doesn't work, could you let us know the site's address so we can test it?

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