Safari/App not syncing suddenly.

susaninbrooklyn
susaninbrooklyn
Community Member
in Mac

To make a long story short the app? No data in it. Safari extension? All my data.

Is there any way to export the data from the Safari extension into the app itself?

THANKS.

Comments

  • sjk
    sjk
    1Password Alumni

    Hi, @susaninbrooklyn.

    I'm sorry you're having this problem accessing your 1Password data. Which versions of 1Password and OS X are you current running? For your data to be missing in the main app but available in the extension (mini) is unusual. Has your system been restarting since this trouble started? If not, please give that a try and also restart 1Password mini after that.

    Still stuck? Please email a Diagnostics Report from the Mac where you're having the problem; instructions are here:

    Sending us your Diagnostics Report to help us help you!

    Please do not post your Diagnostics Report in the forum, but do include a link to this topic in the email so we can "connect the dots" when we receive it. A quick comment here mentioning that you've sent it would also be helpful. Thanks in advance!

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