Endlessly Trying To Connect

TheSarcasticWit

I just installed 1Password under the 30 day trial...

After installation I went to the first site to save, and after entering the master password, all I got was a constant "connecting" message...

Is this a problem on my end (did I do something wrong), or is it something on your end?

I am using Firefox version 26.0 under Vista...

Any guidance will be greatly appreciated...

DBrown

Please try clearing Firefox's cached copy of your 1Password data, as follows:

1. In Firefox, remove the 1Password extension.

2. Delete Firefox's temporary copy of your 1Password data:

   a. Type this in the Firefox address field:

     about:support
   

   b. Press Enter.

   c. Under Application Basics, click the Show Folder button.

   d. Quit Firefox.

   e. In the Explorer window that appears, go "up" one level to the parent folder.

   f. Drag the OnePassword.sqlite file from that folder to the Desktop.

3. In 1Password, re-install the Firefox extension.

Once everything is working well, you can safely move the OnePassword.sqlite file on the Desktop to the Trash.

Please let us know whether that helps, @TheSarcasticWit.

TheSarcasticWit

That seems to have done the trick...Thank you very much!

DBrown

That’s great news, TSW—thanks for letting us know!