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Windows Firefox extension shows old data

jeffc
jeffc
Community Member
in 1Password 4 for Windows

Hi,

I searched the forum and found hits for this, but only for Mac.

I'm running Windows and the Firefox extension. The 1Password application and the Firefox extension are clearly looking at different data. I tried resetting firefox (Help->Troubleshooting information->Reset firefox), and this didn't fix it. Prior to that, I removed and reinstalled the Firefox extension, that didn't fix it either.

How do I solve this issue on Windows? I found help for the Mac, but not for Windows ...

Thanks so much!

Comments

  • svondutch
    svondutch
    1Password Alumni

    Please follow these steps.

  • DBrown
    DBrown
    1Password Alumni

    Reposting here, for your convenience:

    1. In Firefox, remove the 1Password extension.

    2. Delete Firefox's temporary copy of your 1Password data:

      a. Type this in the Firefox address field:

        about:support

      b. Press Enter.

      c. Under Application Basics, click the Show Folder button.

      d. Quit Firefox.

      e. In the Explorer window that appears, go "up" one level to the parent folder.

      f. Drag the OnePassword.sqlite file from that folder to the Desktop.

    3. In 1Password, re-install the Firefox extension.

    Once everything is working well, you can safely move the OnePassword.sqlite file on the Desktop to the Trash.

  • jeffc
    jeffc
    Community Member

    I'm now having an identical problem with Chrome. How can I find where Chrome stores this data on Windows?

    Thanks in advance,

    /Jeff

  • svondutch
    svondutch
    1Password Alumni

    @jeffc when you un-install the Chrome extension, it should automatically delete the local database that is associated with it.

    http://help.agilebits.com/1Password3/uninstalling_extensions.html#uninstalling_1passwords_google_chrome_extension

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