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1Password won't connect [moved to email]

Leithcote
Leithcote
Community Member
edited January 2014 in 1Password 3 – 7 for Mac

My 1 password on my mac has suddenly stopped connecting. It just says " connecting" and counts. It stopped working immediately after i bought and loaded 1 password onto my iPhone. I have version Version 3.9.4 (39400.005) on ,my mac. I would really appreciate any help making it work again .

Comments

  • Leithcote
    Leithcote
    Community Member

    More information re the above. I am using Safari Version 6.0.5 (7536.30.1). I have downloaded the little app to run a test on 1password and have the report on my desk top ready to send ! PLEASE HELP asap - Thank you !

  • Megan
    Megan
    1Password Alumni

    Hi @Leithcote,

    Please see Khad's instructions here on how to reinstall the Safari extension to get it behaving properly again. :)

  • Leithcote
    Leithcote
    Community Member

    I tried this without success. Still have the same issue. I need to resolve asap - please offer more suggestions ? Thank you

  • Megan
    Megan
    1Password Alumni

    Hi @Leithcote,

    I'm so sorry to hear you're still having trouble. To get this sorted out as quickly as possible, I'd like to see a Diagnostic Report from your computer. Could you please send us a Diagnostics Report?

    MAC, 1Password 3:
    If you are using OS X 10.8 Mountain Lion or OS X 10.7 Lion: Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    If you are using OS X 10.9 Mavericks or OS X 10.6 Snow Leopard: Using your browser please download a small standalone tool from us that will run a networked copy of our diagnostics tool.

    http://i.agilebits.com/kyle/tools/1Password_diagnostics.zip

    After the download is complete, use Finder to locate it. It should be in your downloads folder. If the file ends in .zip then your browser has not already unzipped it. Please double click it to expand it.

    The expanded file will have a "Unix Executable File" named 1Password_diagnostics. Double-clicking this will cause a Terminal window to open and download some files it needs. (Note: If you use OS X Lion or Mountain Lion, you may need to right click the file, choose Open, and click Open on the dialog).

    Once it completes it should open a window in your browser with the results. Please click File->Save As to save this file to your computer. Please save it as "Page Source" or "HTML" if there are options for this.

    If you do not get a report created, please copy and paste the output from the Terminal window so we can take a look at the errors that were created. This will help us figure out where the problem is in creating the diagnostics report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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