slow response in Internet Explorer

DBrown

This discussion was created from a comment split from the "Not playing nice with Internet Explorer 11" thread.

omzaz

FYI, I'm also having problems with 1Password+IE, but the nature of my problems seem different. Every time I try to use the extension (i.e. to fill or capture a password), it takes 5-10 seconds to perform the action. This is too slow. With Chrome, the extension is snappy. I have emailed support with my issue and am awaiting a response.

DBrown

I'm not able to reproduce that problem, @omzaz.

On my system, the response to Ctrl+\ is almost immediate. The only delay is for the "new version" check (if it's the first use of the day) and to enter my master password (if the data folder is locked).

EricLee

I have the exact same slowness issue. Everything seems to be slow about 1Password in IE. Chrome is snappy. For instance, clicking on the dropdown list to select the credentials to fill in takes around 7 seconds all the time.

svondutch

Everything seems to be slow about 1Password in IE

1. Where is your 1Password data? On a local drive? Networked drives can slow 1Password down.
2. Do you have an anti-virus "solution"? If yes, which one? McAfee is notorious for slowing 1Password down.

Thanks!

EricLee

I'm using System Center Endpoint Protection. My data is located on my local SSD drive.

DBrown

@EricLee, can you temporarily disable System Center Endpoint Protection and try the extension in IE again?

If the response time improves to what we're seeing and others are reporting, that would help us understand the problem. Then we could try to figure out a solution.

Thanks!

charlie98

I'm using IE 11 and ctrl - \ is quite slow. if that were my only problem I'd be happy but I lost a generated password and to make matters even worse it would not fill so I copied and pasted, now lost. Winning The Future

DBrown

@charlie98, you can't see the generated password in the Generated Passwords vault in the upper left quadrant of the main 1Password window?

charlie98

it was not visible, I have enabled that view but the password that I generated is not there. It was easy enough to fix, I got a reset from the website so at least I now know what the password is. On several occasions today I have had to restart IE 11 as 1PW was acting strange via ctrl - \, had to restart several times. I can hardly wait to get home and back onto my iMac.

DBrown

Please let us know if you see that problem again, @charlie98. Thanks!

harveybernstein

I'm so glad it is not just me that is having this problem. IE11 and 1password is so slow and completely usable. It can take 20 seconds for the 1password screen to come up and in a lot of cases it just crashes IE. I'm running Windows 8.1. Firefox and Chrome work fine but for work I must use IE11. I've done an IE reset, this had not affect at all. I've checked that the Protected option is not ticked in IE options. I've see that there's a beta running for 1password and I tried to join that but have not had a response. Is the beta likely to solve my problem?

Many thanks
Harvey