Read first: Previous version support information

1Password for windows browser extension window for Firefox is Blank

JCamCMKRNL
JCamCMKRNL
Community Member
in 1Password 4 for Windows

I have the latest version of 1P for windows on a Windows 7 system.
I use IE, Safari, Chrome, and Firefox.
In each of these browsers, when I click on the 1P Browser Extension button, it works perfectly, except when using the Firefox Browser.
In this case the extension window is blank.
Screen shot available at this public URL: https://www.dropbox.com/s/9qwq64u977ahm1h/ScreenHunter_07 Jan. 09 15.32.jpg

I have tried reinstalling the Firefox Browser Extension.
Any help would be appreciated.

Jeff Cameron

Comments

  • DBrown
    DBrown
    1Password Alumni

    Please try this:

    1. In Firefox, remove the 1Password extension.

    2. Delete Firefox's temporary copy of your 1Password data:

      a. Type this in the Firefox address field:

        about:support

      b. Press Enter.

      c. Under Application Basics, click the Show Folder button.

      d. Quit Firefox.

      e. In the Explorer window that appears, go "up" one level to the parent folder.

      f. Drag the OnePassword.sqlite file from that folder to the Desktop.

    3. In 1Password, re-install the Firefox extension.

    (Once everything is working well, you can safely move the OnePassword.sqlite file on the Desktop to the Trash.)

    Please let us know how it goes!

This discussion has been closed.