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Browser v App Mystery

tailwheel
tailwheel
Community Member
in 1Password 3 – 7 for Mac

In trying to install v3.9.20 I'm asked to locate my old 1Password data. I can't navigate to the Library folder, which is where it should be. The old version data was stored in my dropbox, but somehow that file/folder has been deleted. Also, the 1Password data file is missing from ~/Library/Containers/com.agilebits.onepassword-osx-helper/Data/Documents.
However, the data is still showing up in my Safari browser extension. Any ideas?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @tailwheel,

    I'm so sorry to hear that you're having trouble locating your 1Password data. Let's take a closer look at your system. Could you please send us a Diagnostics Report?

    http://learn.agilebits.com/1Password4/diagnostic-report.html

    If you are using Mavericks please download a small standalone tool from us that will run a networked copy of our diagnostics tool.

    http://i.agilebits.com/kyle/tools/1Password_diagnostics.zip

    After the download is complete, use Finder to locate it. It should be in your downloads folder. If the file ends in .zip then your browser has not already unzipped it. Please double click it to expand it.

    The expanded file will have a "Unix Executable File" named 1Password_diagnostics. Double-clicking this will cause a Terminal window to open and download some files it needs. (Note: If you use OS X Lion or Mountain Lion, you may need to right click the file, choose Open, and click Open on the dialog).

    Once it completes it should open a window in your browser with the results. Please click File->Save As to save this file to your computer. Please save it as "Page Source" or "HTML" if there are options for this.

    If you do not get a report created, please copy and paste the output from the Terminal window so we can take a look at the errors that were created. This will help us figure out where the problem is in creating the diagnostics report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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