move to dropbox doesn't work [resolved; upgraded to 1Password 4]
I'm running Mac OS X 10.9.1, and 1password 3.8.21
I want to move to dropbox, but when I select "move to dropbox", I just get a screen that says "please install dropbox at www.dropbox.com"
I have dropbox installed. Not sure how else to troubleshoot
Comments
-
Hi @moti,
I'm sorry that you're having trouble getting your keychain stored in Dropbox. I'd like to take a closer look at your system. Using your browser please download a small standalone tool from us that will run a networked copy of our diagnostics tool.
http://i.agilebits.com/kyle/tools/1Password_diagnostics.zip
After the download is complete, use Finder to locate it. It should be in your downloads folder. If the file ends in .zip then your browser has not already unzipped it. Please double click it to expand it.
The expanded file will have a "Unix Executable File" named 1Password_diagnostics. Double-clicking this will cause a Terminal window to open and download some files it needs. (Note: If you use OS X Lion or Mountain Lion, you may need to right click the file, choose Open, and click Open on the dialog).
Once it completes it should open a window in your browser with the results. Please click File->Save As to save this file to your computer. Please save it as "Page Source" or "HTML" if there are options for this.
If you do not get a report created, please copy and paste the output from the Terminal window so we can take a look at the errors that were created. This will help us figure out where the problem is in creating the diagnostics report.
Then attach the entire file to an email to us: support+forum@ agilebits .com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
Once we see the report we should be able to better assist you. Thanks in advance!
0 -
Done and sent.
0
