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I can't start over with 1password

carpevm
carpevm
Community Member
in 1Password 3 – 7 for Mac

Hello, I'm trying to start over with 1password.
When i relaunch 1password, it asks me for a password- i was expecting it to ask me to create a password.
Whatever i type in won't work. It says Password Hint: who's first to make changes (is that some system default?)

i followed the instructions, moved the 1Password 2014-02-17 161114 (0 items).agilekeychain_zip to the desktop (after having closed browsers and the 1password app)

Background:
I am loading it on my Macbook Air. I formerly had it loaded on an older mac, used it a little, but am willing to start over (if i could)

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @carpevm,

    I'm assuming that the instructions that you followed for starting over are the ones here: How To: Start fresh with a new data file, but I'm including the link again, just to be safe.

    It sounds to me like 1Password might be finding another keychain and trying to load that one for you. Let's see if we can find any stragglers. Open a Finder window and search 'This Mac' for 1Password.agilekeychain. Move any that you find to the desktop, then try starting over again.

    Please let me know if this helps!

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