"error while extracting the archive" Upgrading to 3.8.21 won't work. Says to "Try Again"

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I'm trying to upgrade 1Password on my Mac. The only option appears to be to upgrade to 3.8.21. When I click it, I get a message saying "an error occurred while extracting the archive. Try Again". I've tried many times now. Same result.

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  • Megan
    Megan
    1Password Alumni
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    Hi @kmwestrich,

    I'm sorry that you're having trouble upgrading 1Password! What version of 1Password do you currently have installed? 3.8.21 is the latest version of 1Password 3.

    If you are trying to upgrade to 1Password 4, please note that this is a paid upgrade. You can try it free for 30 days by downloading here, and if you're keen to buy a license, just head on over to our upgrade page and enter your current license code in the field at the top of the page to see your available discount on all our webstore products and bundles.

    I hope this helps, but please let me know if you have any further questions, we're here for you :)

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