1P Safari extension password fill failing - only on one site

ctg

Using the Safari extension (v3.9.20) to fill in the username and password for one website I use often gives me an error that the password is wrong. However i can copy and paste the password from 1P and it works. I've tried resetting the password and updating 1P a number of times - no change. Any suggestions?

Megan

Hi @ctg,

I'm sorry to hear that you're having trouble here. The first step whenever one website is acting up is to manually save a new Login. Let's try this:

• Edit the login that you currently have for this website by appending an "Old" to the title - just so you can tell them apart.
• Visit the site and fill in the fields you want filled. Do NOT click the login button.
• Click the 1Password extension, and unlock it if necessary
• Click the + button in the corner.
• Give the entry a unique and identifiable title.
• Click Save.
• Revisit the site and see if 1Password fills in the site correctly.

If that doesn't work, could you let us know the site's address so we can test it?

applemark

I am suddenly having the exact same problem. I have deleted and recreated the entry several times, restarted the programs and the computer, and silt it does not work. I can copy and paste the user name and used from the 1Password entry and they work, but if I have 1Password submit them, the site says it is incorrect. A different log in for the same site works fine. Please help.

Jasper

Hi @applemark,

Have you tried following Megan's instructions above?

If that doesn't work, could you please share the URL of the problem login page with us, so we can investigate. Thanks!