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Version 3 Extension for Safari 7.0.2 does not work -- assistance needed

Neal124
Neal124
Community Member
in 1Password 3 – 7 for Mac

I have a problem with the Safari extension version 3 Mac using Maverick. I did install properly extension. However, the icon on safari shows a red circle (1). I enter my password and it states "connecting" while it counts. I uninstalled the extension (based on a discussion about database issues) but no help. Firefox seems to work just fine. Chrome is another story. Says you need to install Chrome when I have. Any help on this is appreciated. Neal

Comments

  • Neal124
    Neal124
    Community Member

    As an update, I also installed the extension on Chrome. Same problem as Safari. Thanks in advance for the help on this.

  • Megan
    Megan
    1Password Alumni

    Hi @Neal124,

    I'm sorry to hear that you're having trouble with the version 3 extensions. I'd like to take a closer look at your system here. Using your browser please download a small standalone tool from us that will run a networked copy of our diagnostics tool.

    http://i.agilebits.com/kyle/tools/1Password_diagnostics.zip

    After the download is complete, use Finder to locate it. It should be in your downloads folder. If the file ends in .zip then your browser has not already unzipped it. Please double click it to expand it.

    The expanded file will have a "Unix Executable File" named 1Password_diagnostics. Double-clicking this will cause a Terminal window to open and download some files it needs. (Note: If you use OS X Lion or Mountain Lion, you may need to right click the file, choose Open, and click Open on the dialog).

    Once it completes it should open a window in your browser with the results. Please click File->Save As to save this file to your computer. Please save it as "Page Source" or "HTML" if there are options for this.

    If you do not get a report created, please copy and paste the output from the Terminal window so we can take a look at the errors that were created. This will help us figure out where the problem is in creating the diagnostics report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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