Problem with FireFox-AddIn

prh

I have changed the 1Password master password.
After this, FF (version 28.0) requires now the new AND the old password in an endless loop.

What can I do? I have reinstalled the FF-AddIn - without success...

prh

DBrown

Please try this, @prh:

1. In Firefox, remove the 1Password extension.

2. Delete Firefox's temporary copy of your 1Password data:

   a. Type this in the Firefox address field:

     about:support
   

   b. Press Enter.

   c. Under Application Basics, click the Show Folder button.

   d. Quit Firefox.

   e. In the Explorer window that appears, go "up" one level to the parent folder.

   f. Drag the OnePassword.sqlite file from that folder to the Desktop.

3. In 1Password, re-install the Firefox extension.

Once everything is working well, you can safely move the OnePassword.sqlite file on the Desktop to the Trash.

prh

Thanks for your answer, DBrown.
Unfortunately, the message did not help.

Obviously, the problem has to do with my master password:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

It seems to contain characters that can not handle the FireFox addin. Another text is recognized without problems ...

Best Regards

prh

DBrown

PLEASE do not post your master password in a public forum! If someone got access to your data folder, the master password would give them entry to your secure data. :(

If you'd be willing to contact us at support+windows@agilebits.com, we'd love to look into the problem you describe.

Thanks!

prh

Hi,

my posted master password was NOT more valid...
I have changed it before!
:-S

DBrown

Oh, that's good. Better safe than sorry, though.