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Safari extension install error

truekster
truekster
Community Member
in 1Password 3 – 7 for Mac

Double-clicking the downloaded 1Password extension for Safari results in the message: Safari can't install this extension. An error occurred when installing the extension “1Password.” Based on previous suggestions on this forum, I have rebuilt location services and made sure my cache folder is not locked. No change in results.

I am attempting to add 1Password to a MacBook running OSX 10.6.8.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @truekster‌

    I'm sorry to hear you've been having trouble with the Safari extension. Let's take a closer look at your system to see if we can track down where things are going wonky. Using your browser please download a small standalone tool from us that will run a networked copy of our diagnostics tool.

    http://i.agilebits.com/kyle/tools/1Password_diagnostics.zip

    After the download is complete, use Finder to locate it. It should be in your downloads folder. If the file ends in .zip then your browser has not already unzipped it. Please double click it to expand it.

    The expanded file will have a "Unix Executable File" named 1Password_diagnostics. Double-clicking this will cause a Terminal window to open and download some files it needs. (Note: If you use OS X Lion or Mountain Lion, you may need to right click the file, choose Open, and click Open on the dialog).

    Once it completes it should open a window in your browser with the results. Please click File->Save As to save this file to your computer. Please save it as "Page Source" or "HTML" if there are options for this.

    If you do not get a report created, please copy and paste the output from the Terminal window so we can take a look at the errors that were created. This will help us figure out where the problem is in creating the diagnostics report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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