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[Sidebar] Categories order resets after manually rearranging [try mini restart after rearranging]

stormchild
stormchild
Community Member
edited June 2015 in Mac

Version 4.2.2 (422001)

While I can move categories up and down, the order reverts after any of the following:

  • Closing and reopening the app
  • Entering, then exiting edit mode for an item
  • Manually reordering an item in Favorites

Comments

  • sjk
    sjk
    1Password Alumni
    edited April 2014

    Hi @stormchild,

    Are you having this problem with your primary and/or secondary vaults. Please try restarting 1Password mini after doing the reordering and let me know if that gets it to stick. Thanks!

  • somainer
    somainer
    Community Member

    I can reorder categories on my primary vault (by dragging them up or down) and they remain in that order when I switch between vaults, or quit/then re-open the app. However, any tweaks I make to my secondary vault are NOT retained.

  • sjk
    sjk
    1Password Alumni

    Hi @somainer,

    Thanks for reporting this issue, noting that it only affects secondary vaults for you. I've merged your post with a related topic, suggesting to see if restarting after reordering gets it to stick. Can you let me know your results of trying that? Thanks!

  • somainer
    somainer
    Community Member

    Thanks for your prompt reply! Quitting 1Password & 1Password Mini by pressing Control + Command + Q from within 1Password did the trick! But of course it could be argued that this still should be considered a "bug" to be fixed in a future release - in that it requires an extra, unintuitive step. Ideally the app would just handle it all behind the scenes - or minimally inform the user (after making such tweaks) that a special shut-down/quit procedure is required.

  • sjk
    sjk
    1Password Alumni
    edited February 2015

    You're welcome, @somainer.

    This is definitely a bug. I've updated the issue in our tracker with additional information from you and @stormchild.

    Thanks for confirming that restarting 1Password mini is a successful workaround.

    ref: OPM-1588

  • Carroll
    Carroll
    Community Member

    Thanks for the suggestions. Quitting 1P Mini ... quitting 1P ... Relaunching 1P fixed it for me. The problem existed on our iMac but not our MBP. We have a single vault.

    Carroll

  • sjk
    sjk
    1Password Alumni

    Glad to hear that workaround worked for you, @Carroll. Thanks for letting us know! :)

  • ove
    ove
    Community Member

    Just noticed that I have a similar problem. I have previously been able to re-order some categories but, now when I tried to move the Password category it immediately went back to its former location as soon as I locked and re-openend 1Password. Whatever the problem, its is not related to having multiple vaults as I have only a single vault. Finally managed to re-order the password category by stopping and re-starting 1Password-mini but, I'd much prefer if there were an easier way.

    /Ove

  • Drew_AG
    Drew_AG
    1Password Alumni
    edited February 2015

    Hi @ove,

    I'm sorry you're having this problem with the Category order (although I'm glad the workaround was successful). Can you confirm which exact version of 1Password you're using on your Mac? From the main app, go to the menu for 1Password > About 1Password for version information. Thanks!

    ref: OPM-1618

  • ove
    ove
    Community Member

    Hi Drew,

    Sorry that I forgot to mention my version of 1Password. The version I have is 1Password 5/Version 5.1 (510035)/Agile Web Store, and I am running on Mac OS X 10.10.2. If there is any other information you need, please let me know.

    /Ove

  • Drew_AG
    Drew_AG
    1Password Alumni
    edited February 2015

    Thanks @ove! :)

    Our developers are working on solving this issue, although I don't have any timeframe for when a fix will be available. In the meantime, if you need to reorder the Categories again, the workaround is to restart 1Password mini. I'm sorry for the inconvenience!

    If you have more questions, please let us know. :)

  • ove
    ove
    Community Member

    Hi Drew

    Thanks for the information. 1Password is altogether great software and I can easily live with the workaround until you have it fixed.

    Thanks
    /Ove

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    We always like hearing that people love 1Password :smile: and hopefully you don't have to wait too long for that fix.

  • BobAllison
    BobAllison
    Community Member

    I was having a problem reordering secondary vaults too.
    I did and quit from the key on the menu.
    That has done it for me too.

  • BobAllison
    BobAllison
    Community Member

    Sorry, I forgot to mention I am using:
    1Password 4
    Version 4.4.3 (443000)
    Agile Web Store
    With OS X 10.8.2

  • sjk
    sjk
    1Password Alumni

    Hi @BobAllison,

    Thanks for posting about this. To make sure I understand correctly, do categories in the sidebar stay reordered if you use the workaround of restarting 1Password mini after reordering them?

  • BobAllison
    BobAllison
    Community Member

    I had mini running and opened 1PW. Reordering did not seem to stay after a cmd-Q to close 1PW, but after I quit the mini they did. I meant just to confirm that the work-around worked for me too.

  • sjk
    sjk
    1Password Alumni

    Good to know that workaround also works in 1Password 4. Thanks for taking time to let us know, @BobAllison. Cheers! :+1:

This discussion has been closed.