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Safari extension is working, but seems to think otherwise

Flex
Flex
Community Member
in 1Password 3 – 7 for Mac

Every once in a while, the Safari extension shows this error message. It contains no information, it can't be clicked away and doesn't seem to have any purpose other than to annoy:

http://i.imgur.com/J59DlvV.jpg

Is there a way to get rid of it?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @Flex,

    I'm sorry to hear that you're having trouble with the extension right now! In order to determine what's going on here, I'll need to take a closer look at your system. I'd like to ask you to create a Diagnostics Report from your Mac. They are easy to generate and gives us an idea of what is going on 'under the hood' with your installation of 1Password. To create a diagnostics report on OS X 10.7 Lion or OS X 10.8 Mountain Lion, please follow these instructions:

    http://discussions.agilebits.com/discussion/12057

    [Note]: If you use OS X 10.6 Snow Leopard, generate the report by downloading a separate tool. http://i.agilebits.com/kyle/tools/1Password_diagnostics.zip

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.