Problem after upgrade — "1Password failed to connect to 1Password mini" [try reinstalling app]

stevent

After updating 1Password to the latest version, 1Password starts with an error: 'Can't connect to 1Password mini' Then the app just shuts down. Restarting the app or even the computer doesn't help.

EDIT: Please see post #40 for the solution.

spencerogden

Same here. Latest update of 1Password on OS X 10.9.2. Starting 1Password doesn't start Mini (no icon in menu bar). After waiting for a minute or so, 1Password gives up and asks you to quit, saying it can't connect to Mini. As above, I also tried restarting the mac with no effect.

This renders 1Password unusable at the moment.

rghammonds

Sadly, your proposed work around is impossible since the 1Password menu is unavailable while it looks for the mini (Activity Monitor says: unresponsive), then greyed out after it posts the "Can't connect" message. The only option is to quit. How about a complete uninstall and reinstall?

stevent

Same here. No option to do anything while 1Password is looking voor mini.

gupo

I have the same problem. The suggested solution does not work.

PJBogaard

Me too, stuck to the old version. Hopefully there will be a solution soon!!

Megan

Hi @rghammonds‌, @stevent, and @gupo,

I'm so sorry to hear that this didn't work for you. We'll need to take a closer look to figure out what's going on here. Could you please send us a Diagnostics Report?

http://learn2.agilebits.com/1Password4/diagnostic-report.html

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

Megan

Hi @PJBogaard‌

I'm sorry that you're having trouble here! If you are having the same issue as the users above, please send us a Diagnostic Report as in my previous post.

However, you mention being stuck on the old version - could you elaborate a bit? Are you using 1Password 3 or 1Password 4? How can we help get you back on track? :)

stevent

OK. I've sent a diagnostic report.
I must note that this problem occurs both on my iMac and my MacBook Pro.

gupo

Hi Megan,

I have sent my diagnostics report as requested.

I am using MacBook Pro w/Retina display. I have not experienced any problems with the IOS versions of 1 Password which were also updated to the latest version.

Megan

Hi @stevent,

Thanks for sending that Report in! I was unable to find an email in our system from the address you attached to your forum account. If you could send me a private message with the address that you used to send in the Report, I'd be happy to track it down. :)

Hi @gupo,

We've received your Diagnostic Report - thanks for sending it in! Someone from the support team will get back to you as soon as possible with some details.

.

spencerogden

I submitted a Diagnostic Report for this issue

sjk

Your email with the report arrived okay, @spencerogden -- thanks! We'll be replying as soon as possible to continue helping you resolve this problem.

.

stevent

Hi Megan,

I've corrected my e-mail in my profile here. You should be able to find my report now.

Megan

Hi @stevent,

Thanks so much for that - I've found your Report now, and attached the relevant forum details. Someone from the support team will get back to you as soon as possible with some details.

.

PiedmontPauper

This evening I also submitted a Diagnostic Report for the same issue.

Jasper

Hi @PiedmontPauper,

We've received your Diagnostic Report - thanks for sending it in! Someone from the support team will get back to you as soon as possible with some details.

.

jacobrl

I have same problem after migrate local user to AD user account. 1P4 is the only software doesn't works :-(( I have also submitted Diagnostic report

sjk

We've got your email with the report, @jacobrl - thanks! We'll follow up with you directly in email with help for resolving this problem.

.

Bafonso1

Greetings folks,

2 days ago i got a problem with my 1password on a Macbook Air.
When I start the application I always get the same error message: " 1Password can't connect to 1Password mini"
Not sure if it's the right error message because i use the french version but something like that.
I removed all extension and uninstalled 1Password but i always get the same error.

I would be happy if someone can help me to fix this problem :)

Thanks!

terrynorbury

I got this message upon installing the last Beta update. At this point I cannot open 1 Password directly or via the browser. Looks like I need the same help.

Stephen_C

Does post #3 in this thread help at all?

Stephen

Jasper

Hi @Bafonso1 and @terrynorbury,

If the suggestion that Stephen linked to doesn't help, please try re-installing the app completely:

• Open your Applications folder
• Locate the 1Password 4.app in the list

• Drag it to the trash can.

  • Please don't use any uninstaller applications, these may remove more than just the application, such as your data. We do not recommend that. We only want to remove the application, none of the extra items.

• After dragging it to the trash, please empty your trash, then reboot your computer.

• After the reboot, please download a fresh copy of 1Password 4 from here: https://agilebits.com/downloads
  • Once downloaded, unzip if necessary and drag it to the Applications folder. Then double click to run it.
  • Or, if you use the Mac App Store version, re-download 1Password from the Mac App Store purchased page.

If that doesn't work, please email us a Diagnostics Report from your Mac, along with a link to this discussion, to: support+forum@agilebits.com

Bafonso1

My problem is now resolved, thanks for your help !

Megan

Hi @Bafonso1‌

Thanks so much for letting us know that you're all sorted out! We're here if you have any further questions or concerns. :)

gpacifici

I had the same issue and JasperP fix did not work for me. However, I was able to resolve the problem by force quitting the 1Password app after it displays the "... I cannot connect to 1Passoword mini message..." (don't click the "OK" button). I hope it helps others.
I have 1Password 4.4.1 and MacOS 10.9.3 Giovanni

Jasper

I'm glad to hear that it's working for you now! Thanks for sharing your solution. :)

brentm

I've had the same problem... just like lots of people here. Glad this forum post was a popular one and glad I had the ios version too so that I had access to my passwords. I had to do a delete and reinstall. How could you release an update with such a problem. Not impressed.

sjk

Hi @brentm,

Did you have this problem after updating to 4.4.1? We're investigating why it could still be happening and do apologize for the inconvenience.

JonasMuc

Hi, yes today with the version 4.4.1 i got the same error message.
Do you want the report?
I fixed that issue with remove the app and "install" the app again (fresh download).

sjk

Thanks for the feedback, @JonasMuc. It's okay not to send a report since app reinstallation fixed the problem for you. We would still like to get reports when that doesn't work, as @JasperP mentioned earlier in post #24.