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Password changes not syncing from browser to app - 10.9.3, 3.8.21

cpmt
cpmt
Community Member
in 1Password 3 – 7 for Mac

Hi
it seems that changes made to passwords in safari are not making it back to the main app. I get the confirmation message to save the information, but it doesn't make the change in the main application.
I don't have any more info, but it seems like at least one other person here is having the problem so I want to confirm that it is happening.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @cpmt,

    I'll need to take a closer look at you system to get things sorted out here. Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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