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Best way to manage lost master password?

illusionstoo
illusionstoo
Community Member
in 1Password 3 – 7 for Mac
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Comments

  • gecco2
    gecco2
    Community Member

    Hi,
    Seems that you posted this 3.5 years ago and had no response. I believe that there is no work-a-round for that but am working on the same issue.

    Thomas

  • Megan
    Megan
    1Password Alumni
    edited June 2014

    Hi @gecco2‌,

    For your privacy and security, your master password is known only by you. We cannot reset it for you and you cannot change it without entering the old one. There is also no "back door" to access your data without the master password. If there were, that would be a security hole that criminals could exploit to steal your information.

    If you think you know what the password is, but it is not being accepted, please try some of these tips.

    • If you have accents such as è, î and so on, try replacing it with the regular character such as e for è and see if that’ll get you in.
    • Try leaving the caps lock on and/or off. You can also try copying and pasting your master password in a text editor. Make sure it’s an editor that doesn’t sync to the cloud automatically (you wouldn’t want to expose your password in clear view). Copy the password and then paste into the master password field in 1Password.
    • If you entered the password hint for this data file, 1Password will show it automatically in a prompt after every three incorrect attempts. Confirm it’s the right hint that you entered because if not, you may be looking at a different data file.

    Please try each tip, for we have found them to be the most common causes of this problem. If you cannot remember the password, you will need to restore from a backup or start over. You can do a restore from File > Restore, or you can start over using this link.

    http://help.agilebits.com/1Password3/create_new_keychain.html

    If you've really never stored anything in your 1Password data file then starting over is really easy -- but you'll want to make sure and provide a good "password hint" so you don't forget the master password again.

  • calla4713
    calla4713
    Community Member

    I have Password 3.8.21. I hit restore and it says 'Select a data file backup to restore.' So, I will pick the most recent with only 10 files. The box says 'Restore Backup.' OK, but what happens next? I don't want to loss stuff because I did the wrong thing. I have copy the 10 files onto paper so I should have the data. Will 1Password start over and ask for a NEW master password and have no files in it? Not very detailed instructions and 1Password 4 isn't what I have.

  • Megan
    Megan
    1Password Alumni

    Hi @calla4713,

    I'm sorry that you're having trouble with 1Password right now. My apologies for including the incorrect link in my post above, I've edited it to point to the starting over steps for version 3.

    The box says 'Restore Backup.' OK, but what happens next?

    Restoring a backup will replace your existing data with the data in that backup. Please note that you will be required to enter the Master Password that was in place at the time that the backup was created. This step is mostly useful if you have recently changed your Master Password and forgotten the new one.

    If restoring a backup doesn't work for you, please follow the Starting Over Instructions for 1Password 3.

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