1P Not Locking in Firefox

Charles218

I have 1Password 3.8.22 (build 32010), running in Firefox 30.0, with 1Password Extension 3.9.20, my Mac is running 10.8.5. For the past couple of weeks 1P in Firefox does not lock, even after a couple of hours or so, this was never a problem until recently. The "Auto-Lock" preferences are all set so that it should lock, "after 10 mins. inactivity", "when sleeping", etc., the same with the Unlocking prefs., all set so that it should lock. Any assistance with this would be appreciated.

Charles

Megan

Hi Charles ( @Charles218 ),

I'm sorry to hear that you're having trouble with 1Password lately. We'll need to take a closer look at your system here to determine where things are getting tangled up.

I'd like to ask you to create a Diagnostics Report from your Mac:
http://learn2.agilebits.com/1Password4/diagnostic-report.html#mac3

Then attach the entire file to an email to us: support@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

Charles218

Megan,

Thank you for replying so quickly, I just emailed the report.

Charles

Jasper

Hi Charles,

We've received your Diagnostic Report - thanks for sending it in! Someone from our email support team will review it and get back to you as soon as possible. :)

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