Firefox extension

Guillaume12

Dear Support,

I have the new 1Password 4 for Windows but my FireFox extension is not working. I have the button in the bar but nothing happen when I click on it.

May you help me, please?

Guillaume

1Password 4.0.1.503
1Password FireFox addon 4.2.4

LauraR

Hi Guillame,
Please could you reinstall the 1Password Firefox extension -
To uninstall the Firefox extension,
Click the Firefox menu on the browser toolbar. --- the icon is 3 lines, on the far right.
Click Add Ons, select Extensions in left hand margin, select 1Password and click on 'Remove' to the right.
Now please from the 1Password app, select Preferences, Browsers and reinstall the extension.

If this doesn't help , please could you send an email to support+forum AT agilebits.com and we will give you steps to create a diagnostic report.
That way we can look into your system in more detail.

Thanks, Laura

svondutch

I have the button in the bar but nothing happen when I click on it.

Are you running Kaspersky (or other anti-virus software) maybe?

cliffdexter

Hi, I have the same problem and I am using Kaspersky Anti-Virus 13.0.1.4190. What can I do?

svondutch

Hi, I have the same problem and I am using Kaspersky Anti-Virus 13.0.1.4190. What can I do?

@cliffdexter‌ Please follow these steps.

cliffdexter

My passwords seam to me too sensitive for a system intervention like this because I don't know what I'm doing there. So I think I have to wait for un update or is there any other solution? Thanks!

svondutch

@cliffdexter‌ Until Kaspersky loosens their restrictions on us, I'm afraid there is no other solution.

cliffdexter

I've got the solution: I stopped Kaspersky just for installing the Firefox extension and now it works!
Thanks for your help!

Drew_AG

@cliffdexter Glad to hear it's working for you now, thanks for letting us know! :)

cliffdexter

I just want to inform you that my solution did only work for one day. Next time when I start Firefox the extension doesn't work anymore and I have tio install it again.