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Explorer Crash / Windows 7 64bit

EASG
EASG
Community Member
in 1Password 4 for Windows

Hi, after installing 1 Password I must see that the Microsoft Explorer (not the Internet Explorer) crashes very often. If I deactivate the autostart of 1 Password this symptom disappears. Any hints? Thanks!

Comments

  • DBrown
    DBrown
    1Password Alumni
    edited August 2014

    Do you mean Windows Explorer, the tool you use to view files and folders on your PC? This is the first mention of Explorer crashes. :/

    Do you have any antivirus, antimalware, or firewall software installed on your PC? I ask because some of those detect 1Password's helper and consider it a threat (what's known as a false positive).

    Have you tried any of the tips in this knowledgebase article on the helper and the article it links to?

  • svondutch
    svondutch
    1Password Alumni

    Hi, after installing 1 Password I must see that the Microsoft Explorer (not the Internet Explorer) crashes very often

    @EASG‌ What crash? Can you send us a screen shot maybe? Thanks!

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