New User with blank site
Everything was going fine as I added sites and generated new passwords until I hit one site. After I entered old password and clicked to generate new password I was thrown out of the site and back to the original login. Neither password worked..... Closed browse and reopened site and now all I get it a blank page with "The webpage is not available" Choices are reload and more...... I've tried another computer and can log into the site fine, with the old password. Any idea what happened? I tried deleting the site from iPassword but continue to get the error.
Comments
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That doesn't sound like a 1Password problem. Try clearing your browser cookies.
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You can always see your generated passwords here: View > Generated Passwords
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Clearing the browser cookies worked, the first time. I logged into the site by manually entering the password, no problems then logged back out. Logged in again. As soon as I hit ctrl-\ for the password it immediately displays the "webpage is not available" message. I tried clearing cookies again but it's still giving the error message. When I manually logged in I used the iPassword generated password, all 28 characters....... This is the only site out of 16 I'm having trouble with.... It's a bank site if that could make any difference. Still looking for answers!
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do you feel comfortable posting the url here?
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Sure. Its https://www.suntrust.com
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What is the HTTP error code when you get the website not available message?
And which browser?0 -
Success!!
While I was continuing to try it I finally saw the problem. Of all the places I go, this is the only site that does not allow symbols in the password. Once I removed those everything works as it should. Many thanks for your assistance!0 -
Cool.
I'd suggest that you contact Suntrust's support people. An invalid password should not break the website that badly.0 -
@gregsmith, thanks for letting us know what the problem turned out to be!
As @RichardPayne suggested, you may want to contact someone at SunTrust about that problem. Entering a password with a symbol shouldn't cause the website to think it doesn't exist. ;)
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While you have their attention, @gregsmith, you might also remind them that including symbols increases your ability to create strong passwords.
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I have done just that! Thanks again!
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