ISSUE Firefox (31) 1Password Extensions 4.2.3 and 4.2.4 (Win) crash- must disable & reenable

relaybookhouse

ISSUE:

Firefox 31 - 1Password Extension 4.2.3 and 4.2.4:
The key icon intermittently becomes unresponsive.
The workaround for this is to go into add-ons and disable/enable the extension.
This however, almost always causes unpredictable behavior

We replaced version 4.2.4 with 4.2.3 and both produce the same results.

This condition renders our Windows version unusable for non technical and untrained personel

Please advise.

Thank you

svondutch

@relaybookhouse‌ Have you tried this?

Help > Advanced > Verify web browser code signature --> OFF

Thanks!

relaybookhouse

Yes it is off.
Otherwise it is completely non responsive.
Thank you

svondutch

@relaybookhouse‌ When the 1Password button becomes unresponsive, do you see Agile1pAgent.exe in the running processes? (Ctrl+Shift+Escape)

relaybookhouse

Yes Agile1pAgent.exe is still running. Thank you.

svondutch

@relaybookhouse‌ When the 1Password button in Firefox is non-responsive, can you send us a diagnostics report please?

Help > Diagnostics Report > Export to File

Please send your DR to: support+windows AT agilebits DOT com

Please include a link to this forum discussion so that we can "connect the dots". Thanks!