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Refund help

demichve
demichve
Community Member
edited November 2014 in 1Password 4 for Windows

Hi,
I sent out a request regarding my license which I wanted to be refunded (30 day refund guaratee) on 18th Oct.
The only thing I got was an automatical support ID on 18th Oct. I tried to reply some days ago. Again no feedback :-(

I didn't get anything! Is this the wrong way to contact the support?

Best Regards,
Michael

Comments

  • RichardPayne
    RichardPayne
    Community Member

    No, you did it right. They're just swamped at the moment due to the recent dual release on Mac and iOS. The only thing, which I think it terrible, is that sending follow up messages moves your ticket to the back of the queue. It's just a case of waiting.

  • LauraR
    LauraR

    @demichve - Thank you for your patience and thank you for posting here. I found your ticket and I have refunded your payment.

This discussion has been closed.