Request for license upgrade [Resolved]
Good morning,
I have been getting a request to upgrade my license that I bought about 18 months ago. When I search for the key it is says that I have two upgrade options but then it will not let me click on either. Super frustrating. If I have to buy something fine but let me actually process what is being asked of me.
What do I need to do?
Comments
-
I suspect you're running into a bug that's in the process of being squashed at the moment. If you already have a version 4/5 licence there's probably no upgrade you need anyway—although 1P may think it can offer you one. Does that make sense (i.e., is everything else in any event working as it should, with no "trial mode" message)? (I'm assuming you're seeing apparently available upgrades when you click on 1P5 > License: is that right?)
Stephen
0 -
Thanks for the reply. Actually I can't edit, add, or do anything with the program except view now. I rely on 1password extensively any help is much appreciated.
0 -
Hi @Ryan Tansom
If it seems to be in read only mode that sounds like the trial has expired and 1Password doesn't believe it is properly licensed.
We have an announcement on this, Trial Expired notice in 1Password 5 for Mac?
Suffice to say, you can have your licence information resent to you if you don't have it, using the form at https://agilebits.com/licenses/resend and in the email you should have a link to download a licence file. If 1Password doesn't recognise you've downloaded the file automatically I believe double clicking on the licence file results in the same goal being achieved.
If you're having any problems let us know what you've successfully done and where it's gone wrong and we'll work to get you up and running again.
0 -
Any thoughts Stephan_C?
0 -
I would certainly defer to @littlebobbytables' view: he is much more of an expert than I. Do follow what he suggests.
Stephen
0 -
@Stephen_C no trying to do yourself a disservice to your clear skills and knowledge :wink:
If the announcement doesn't help with your situation please let us know.
0 -
Thanks for the replies! What happens if i don't have that email address anymore? We sold the business and it doesn't exist.
0 -
1passwords support is horrible. I cant even get to a screen that i can enter in a new email address. Is says "contact us" if you no longer have the email address. you go there enter in a new one and is says "sorry there is no email address recognized" AHAHA can someone help???!!!!
0 -
it says go to the help on the menu which there is none
0 -
Hi @Ryan Tansom
In this instance my recommendation is to email us at support+licenses@agilebits.com. Please include the following information.
- Your name as you would have entered it at the time of purchase
- Your physical address as you would have entered it at the time of purchase.
- Your original email address and your new email address.
As you say you don't have the old email address any more I'm sure you can understand that we will need to ensure you are the legitimate owner. Most automated systems would send an email to your old address for confirmation which of course isn't feasible here.
Once you had done this if you were to post your ticket ID here it will help us link the two up and we'll work on sorting this out.
0 -
i just sent the email and my ticket is #ZQJ-82221-565
0 -
thanks for helping out!
0 -
Hi @Ryan Tansom
I took a peek in our email system, and it seems like our team has gotten things sorted out for you - thanks so much for your patience!
Since this issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support+forum@agilebits.com - we're here for you. :)
0
