Error Parsing Response

janyan

Hi, I see this topic has been closed, however I have the same problem. When I try to enter my activation key, I get the dreaded "error parsing response" message. I have set my proxy settings to "no proxy", to no avail. btw I notice that when the error pops up it's using Internet Explorer, whereas I use Chrome.

DBrown

I don't know which closed topic you're referring to, @janyan.

Could you post a screen shot of the full message window that appears, please?

Also, are you typing the license key in by hand, or have you tried copying it from the e-mail message we sent and pasting it into the Enter License Key dialog box?

DBrown

@janyan wrote:

Hi, two screens pop up:

I'm copying and pasting the licence key from the email you sent ...

DBrown

@janyan, I deleted your post because I couldn't detach the second attachment, which showed your license code. :/

I'll ask Dev to look at this, because I can't reproduce the problem.

Thanks for your patience!

DBrown

@janyan, I've sent you a message by direct e-mail.

Please let us know how it goes.

Thanks!

Maik Ruppert

Hi, I am experiencing the exact same problem as janyan. How can this be solved?

DBrown

Please check your e-mail, and let us know here whether the problem is solved.

Thanks!

Maik Ruppert

Thank you very much for the file which solved the problem.
Have a good weekend!

janyan

Thanks, that worked!

DBrown

Super! Thanks for letting us know, Maik and @janyan!

dougotte

Hi DBrown. I'm having the same problem. Please help.

dougotte

Thanks, David! The file you sent solved the problem.

DBrown

Thanks for the follow-up, @dougotte‌!

MillerTimeMT

I have been experiencing the same thing for multiple versions, downloaded the newest (beta) 4.5.0.574 when that didn't work I tried to completely remove and install the non-beta version. Same results.

MikeT

Hi @MillerTimeMT,

I sent you a private message here with more information.