firefox browser extension is not working

aok

High, I am new to 1password just using it for 1 month on my mac at home.
I am trying to evaluate windows version at work with demo mode.

It works with fine with the chrome but for firefox, nothing happens as i pres the extension button on browser.

1password version 4.1.0.530
firefox version 33.1.1 and 34.0 (nothing changed as i update)
1password extension 4.2.5 (i also tried the beta version)

since most of my login accounts are on firefox, i really need it to work.

is it a problem about demo version line only 1 extension works on one pc or something?

svondutch

It works with fine with the chrome but for firefox, nothing happens as i pres the extension button on browser.

I'm guessing some other Firefox extension is blocking 1Password. AdBlock is notorious for this.

Here's a list of Firefox extensions that are known to block 1Password:

https://guides.agilebits.com/1password-windows-kb/4/en/topic/av-am-fw-programs

My advice is to remove these extensions from Firefox, then try again.

is it a problem about demo version line only 1 extension works on one pc or something?

Nope. There is no such limitation.

aok

Thank you for the reply but i had no other extensions enabled, just 2 that are disabled. Yet i removed one of my disabled extensions. the other one "logitech setpoint" was also disabled but can not be removed from firefox panel.

svondutch

@aok Here is something else you can try:

1. Start 1Password
2. Click on: Help > Advanced > Verify web browser code signature --> OFF

aok

Thank you very much. this solved my problem :smile:

DBrown

That’s great news, @aok—thanks for letting us know!