1Password not working on main PayPal index

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The Alchemist
The Alchemist
Community Member

Not sure exactly when this started (sometime in the last few weeks), but using the 1Password Chrome extension in OS X results in a login failure on the main PayPal site (http://www.paypal.com). I am then redirected to a standalone PayPal page to login. I assume PayPal changed something on their end, and it would be nice if 1Password could be updated to this this.

Thanks!

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  • littlebobbytables
    littlebobbytables
    1Password Alumni
    edited December 2014
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    Hi @The Alchemist

    The first thing I'd suggest is creating a new Login item using our Saving a Login Manually guide. If a site changes at all the information we've recorded about the login page may no longer be correct.

    If that doesn't help I'd wonder if creating a basic Login item from within the main 1Password window would make any difference.

    If neither of those work in Chrome then I'd probably ask to see if they work in another browser. At that point we've helped narrow down where the issue is.

    Let us know how you get along.

    --Edit--

    I've removed your duplicate post in the other thread. This way we can keep all the suggestions in one place to avoid duplication and cross-talk potentially interfering.

  • soob
    soob
    Community Member
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    1Password no longer fills in my password when trying to login to PayPal. Sure, creating a new login item will most likely fix this situation. However, I like to keep a history of my interactions with web sites (original form data, old passwords, etc.) and creating a new login item essentially erases any of the contextual details saved in the previously working login item. I could keep the old login item around but that's messy. I would rather just have one record that keeps track of all my data/history.

  • Stephen_C
    Stephen_C
    Community Member
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    I would rather just have one record that keeps track of all my data/history.

    1Password already saves previously used passwords in edited login items of course. Are you saying that you'd like it also to retain previous web form details? I can imagine things getting rather cluttered if that happens.

    As a work around you could move old login items to an Archive vault.

    (I don't work for AgileBits so these are merely my personal views.)

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @soob‌

    I've never really made use of it myself but I can understand why keeping a history of the old passwords would be useful. I'm not sure I understand why keeping a history of the web form data would have any value though. The web form data is just to assist in filling in the page, so if a page has changed the old data would become obsolete. You may have a reason, I'm just trying to figure it out.

  • soob
    soob
    Community Member
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    For some sites, the registration fields include security questions and answers that get used when there's a problem accessing the account. When that happens on the same page as the username/password selection, that data gets saved in the web form data and I don't need to manually enter it -- very handy. Now, if I have to create a new login item in 1Password for one of these sites, I need to manually enter the data previously saved in the web form details if I want to keep that info around without having two login items, one of which no longer works.

  • Megan
    Megan
    1Password Alumni
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    Hi @soob,

    Thanks so much for clarifying that here. For security questions, I generally recommend using 1Password's custom fields to store the questions and the answers. It's particularly handy for sites that might occasionally request an answer to a security question - you can copy the answer with a single click:

    I think this might be a more reliable way to store extra data such as security questions.

  • climbingfool
    climbingfool
    Community Member
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    I am having issues with PayPal as well. I have tried creating new logins etc. 1Password fills everything in and submits, but then the login page just appears again.

    I have to copy the password from 1password into the password field manually, then click submit to login. This happens with the latest versions of FF, Chrome, Safari, 1password and 1password extensions.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @climbingfool,

    I'm sorry you're having trouble signing into your PayPal account with the 1Password extension!

    If it works when you copy & paste your login credentials, but not when you have the extension fill them for you, please make sure you follow these steps to save a new Login item for that site. You mentioned you've tried creating new Logins, but I'm not sure if you followed the exact steps from that knowledgebase article to do so. After following those steps, does the new Login item work correctly?

    If not, it will help if you can let us know a few more details:

    • What version of Mac OS X are you running?
    • What exact version of the 1Password app is installed on your Mac?
    • Are you using the AgileBits Store version or the Mac App Store version of 1Password?
    • What exact versions of each web browser?
    • What version of the 1Password extension is installed in each browser?
    • What is the exact URL you're using to sign into PayPal?
    • What steps do you take to have 1Password fill your login credentials on the PayPal site?

    Thanks!

  • climbingfool
    climbingfool
    Community Member
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    I have followed all your directions to create new logins and I still have to copy the password from 1password and click enter.

    1password app ver 5.1 510027 mac app store version
    chrome 43.0.2357.132
    chrome extension for 1password 4.4.1.90

    PayPal forces me to login at https://www.paypal.com/signin/?country.x=AU&locale.x=en_AU

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @climbingfool,

    Thanks for the additional information. You said you're using 1Password version 5.1, but the latest version from the Mac App Store is 5.3. Please install the update from the Mac App Store, then try logging into PayPal again. Does that make any difference?

    If not, try disabling auto-submit for that Login item. To do that, open the main 1Password app and find your PayPal Login, click the Edit button, and change the submit field to "Never submit". Click the Save button to save your changes. Now try using the Login item again. It should fill the fields for you, but you'll need to click the "Log In" button. When you do that, what happens?

This discussion has been closed.