Extension for Chrome not working on some websites

cromm

I'm running into a few websites that suddenly don't work through Chrome, IE however is fine.

I'm running Chrome 39.0.2171.95 m, 1Password 4.1-533 and extension 4.3.0.1

I've tried deleting the Login entry and then recreating it (it recreates fine) but no luck when using
the login keyboard shortcut

DBrown

Have you tried all the tips in the Troubleshooting > The browser extensions article in the 1Password 4 for Windows knowledgebase?

cromm

Unfortunately yes. The only thing that was applicable was the browser code verification but even that didn't fix the sites.

DBrown

Thanks, @cromm.

What steps are you taking in Chrome, what result are you expecting, and what is happening instead?

Also, does it happen with all your Logins or only a few? (If a few, can you tell us a couple of URLs, so we can try it?)

cromm

Hit CTRL+2 for the login shortcut. Enter passphrase when prompted, hear the unlock sound and then nothing. It's only some pages. www.voip.ms and https://www.txn.banking.pcfinancial.ca are two of them. Both pages work in IE though.

Meek

Hi @cromm,

Thanks for bringing this issue up! We ran some tests, and there is indeed a bug in the most recent beta [build of the extension] that would cause this - it will be fixed in the next beta.

If there is anything else we can help with, please let us know!

rob

Meant to mention this earlier, but we've released the beta updates with this fix, @cromm, and included a shout out to you in the release notes. Thanks for your help!

cromm

:-) Thanks guys! Most of the sites are working correctly now, but still the same issue with voip.ms.

DBrown

Thanks for letting us know, @cromm!

cromm

4.3.0.5 fixed my last misbehaving site. Thanks all!

rob

Great! Thanks for the update, @cromm!