Accidentally purchased to wrong email account
I had purchased a license for 1password to the email account phantomnimbus@gmail.com. Unfortunately I realized later the email I meant to use was phantomnimbusgames@gmail.com. So now I just purchased some random stranger my copy of 1password. I also never wrote down the activation number when I purchased it before so now I think I'm royally boned.
How can I resolve this?
Comments
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Bump. Anyone out there? Does AgileBits have a support number or something?
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America isn't awake yet. Give them a little time look at your problem.
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Is America awake yet? I mean I should know, I live in it.
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Then you're somewhat an early bird. :)
You might also consider giving them some time to catch up on the backlog after Christmas.0 -
<YAWN> <STRE-E-ETCH>
Let's see...any forum posts yet, this morning?
Oh, here's one!
In 1Password for Windows, the Help > Customer Center command is usually the way to change your e-mail address and other registration details, but you'd need access to the "old" (incorrect) address to get a Customer Center account, from which you could initiate the change.
I'll update the address in our records for you and ask that you sign up for a Customer Center account, so you can manage your info if the need arises again. Please watch for an e-mail message sent to the "new" (correct) address in the next few minutes.
Thank you for choosing 1Password!
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Thank you for the fix and the response. Sorry for my impatience. I signed up for this license because my wife and my bank accounts have seen invasion twice in the last month (once just on Sunday) and I really needed to use this product.
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No problem, Beau! We're always glad to help.
Thanks again.
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