Unable to access Preference, Diagnostics Report and the Helper keep disappearing.
I have purchased the license key for 1Password and was using it fine.
But recently, the helper keep disappearing and I have to restart the helping every time I need to use the password.
I try to go into Preference to check, but it hangs the program.
The same thing happened with I try to access the Diagnostics Report.
I have reboot my lap top many times, insteall and uninsteall 1Password may time., checked the cables etc.
Search the forum, google the problem and yet it seem that I am the only one having this problem...
Does anyone have any idea what had happened?
Comments
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Have you installed any antivirus or similar software around the same time the problem started occurring?
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Nope. My McAfee AntiVirus Plus was installed a year ago.
I have tried turn off firewall and real time scan but the result is still the same.0 -
Have you tried all the tips in the Troubleshooting > The browser extensions article in the 1Password 4 for Windows knowledgebase?
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Which version are you on? I recall a previous version having random crash issues. Make sure you on the latest version and, if so, maybe try the latest beta version.
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Desktop:
Browser Extension:
Websockets
Does these info helps?
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Yes, and no. The version you're on was after the fixes I was thinking about.
The web sockets stuff doesn't help too much since 1Password does not use standard SSL sockets. See this article for the sockets it tries to use:
https://guides.agilebits.com/1password-windows-kb/4/en/topic/about-the-helperThat said, I doubt it's a websockets issue since opening Preferences crashes the program.
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@donovanlo, I hope you won't mind my asking again whether you've tried all the tips in the Troubleshooting > The browser extensions article in the 1Password 4 for Windows knowledgebase.
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