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Master password not working

Petsonvic
Petsonvic
Community Member
in 1Password 4 for Windows

Have recently installed (say 3 weeks ago) the free version of1PW on Windows PC and iphone6. Entered the master PW, and not used it to record anything for this 3 weeks. Now want to get going to set up and find the Master PW is not recognised. Have others experienced this problem? How can I best get around this glitch? Peter

Comments

  • DBrown
    DBrown
    1Password Alumni
    edited January 2015

    I'm sorry you're having that problem, @Petsonvic‌.

    Please start with the suggestions in the Forgotten master password article in the 1Password 4 for Windows knowledgebase, and let us know if any of those solve the problem.

    When you do, perhaps you can also let us know whether you've saved any Login items or other data in 1Password for Window or in 1Password for iOS and whether you're syncing your 1Password data between your PC and iPhone using Dropbox.

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