1Password Extensions disappears from Safari 7.1.3

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Man24
Man24
Community Member

Hello,
I´v got a problem with the safari extension: Since the last security update for safari the 1Password extension gets removed every time I´m shutting the browser.

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  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @Man24,

    It sounds like you're still a Mavericks user running 1Password 4 at a guess.

    Does the problem persist after the following steps.

    1. Uninstall the extension completely from Safari.
    2. Reboot your Mac.
    3. Reinstall the 1Password browser extension.

    Let us know the outcome of that please.

  • Man24
    Man24
    Community Member
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    Thanks for the fast support. You´re right: I´m still using Mavericks, always with the latest updates from Apple and AgileBits.
    The extension disappears completely from safari, so there is nothing to uninstall... well, thats not totally correct: the extension still exists in the /user/library/safari/extensions path. But in safari it isn´t displayed at all nor can I take use of the comfort of the shortcuts.

    So, I already did uninstall the extension (e.g. delete the extension manually), after reboot I tried to reinstall the extension, but unfortunately the problem persists.

  • Hi @Man24,

    From our experience, this is usually an issue with Safari. The Safari update may have damaged some of the plist files for Safari that it cannot persist your changes across restarts.

    I sent you a PM with an instruction to try to resolve this, see if it helps.

  • mdetroit
    mdetroit
    Community Member
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    Hi, I'm running into the same problem. Was the issue resolved? I'm using 1Password 4, Safari 7.1.7, OS 10.9.5.
    Thanks,
    -Mike-

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @mdetroit,

    So far every instance we've come across has been a blip in Safari's Extension database and preferences.

    If you try the following I believe you should be able to get it back on track.

    Wiping Safari's extensions

    To start make sure Safari is not opened.

    Preference plist

    1. Open a Finder window and use the keyboard shortcut ⇧⌘G to open a Go to the folder window.
    2. Use the following location ~/Library/Preferences/com.apple.Safari.Extensions.plist and click the Go button.
    3. Drag the highlighted file to your Trash.

    Extension files

    1. Like above, open a Finder window and use the keyboard shortcut ⇧⌘G to open a Go to the folder window.
    2. Use the following location ~/Library/Safari/Extensions/ and click the Go button.
    3. Drag the highlighted folder to your Trash.

    Safari Extensions List

    1. Launch Keychain Access which you can find in /Applications/Utilities/.
    2. Search on the word safari and you should have 3 entries in the results.
    3. You want to right click on Safari Extensions List and select the Delete "Safari Extensions List" option.

    After all of that reboot your Mac and you'll need to go through the steps of installing your extensions again. With a little luck whatever got messed up was in there and the 1Password extension will now properly load

    Let us know how you get along.

  • mdetroit
    mdetroit
    Community Member
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    Hi,
    Thanks for the advice, however, it didn't work. Extension disappears when I quit and reopen Safari. Could it have something to do with the 1Password 4, Safari 7.1.7, OS 10.9.5 mix?

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @mdetroit,

    It shouldn't be, that's as good a setup as you can have under Mavericks so it should work.

    I'm still working on the premise that something in your profile is messed up. This would be my next suggestion.

    Here is one option, How to fix home folder permissions in OS X.

    If you use FileVault there are an extra couple of steps because the recovery mode won't mount the encrypted drive by default. Before using the Reset Password program you would want to open Utilities > Disk Utility. There will be a disk entry probably titled Macintosh HD that is greyed out. Select it and next to the Burn button there should be one titled Unlock. Click on that button and supply your password. You can then follow the rest of the steps above.

    The result is all of your user account permissions should be reset to their defaults. I wouldn't recommend doing this on a regular basis but also it should not damage anything given we're simply resetting permissions to their intended state.

    Let us know if that helps :smile:

  • mdetroit
    mdetroit
    Community Member
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    Hi. Still no luck. Ran disk utility and repaired permissions. Restarted. Re-installed extension. Quit Safari. Reopened Safari. Extension gone.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @mdetroit,

    I'm sorry that didn't work. Something strange is definitely going on with Safari. Are you having trouble with other Safari extensions as well? Or if 1Password is the only extension you've tried to install in Safari, would you be able to try installing another extension to see if it has the same problem?

  • mdetroit
    mdetroit
    Community Member
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    Hi,
    The problem started about two months ago when I opened Safari, the prefs window would automatically appear asking if I wanted to allow 2 DivX extensions and the 1Password extension to install. I allowed the 1Password extension to install, not the DivX since I hadn't needed them. Although I'm sure DivX has been on my computer for years.
    Then, around July 30, the 1Password extension disappeared altogether. I still got the prefs window automatically opening when I opened Safari, but now only the DivX extensions install option appeared.
    Of course, since I dumped all the Safari prefs as you suggested, that prefs window no longer appears because both DivX and 1Password extensions are gone.
    I haven't installed any new extensions for months in Safari (unless something installed without my knowledge). In your opinion, what would be a another good extension to install to see if it runs into the same problem?

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @mdetroit,

    Thanks for those details. So, it sounds like you previously only had the 1Password and DivX extensions installed in Safari? And now Safari doesn't show that any extension are installed at all? When you say that the 1Password extension is missing, are you just looking in the Safari toolbar? Please also make sure you go to Safari > Preferences in the menubar, then choose the Extensions tab. Are extensions turned On there, and are any extensions listed?

    As far as a good extension to install, try going to the menu option for Safari > Safari Extensions. Any extension on that page should be ok to install, although you should probably avoid ad-blocking extensions (such as AdBlock) since those have been known to cause some other problems for the 1Password extension. You can try something like the extension for Pinterest, eBay, DuckDuckGo, Amazon, or something else that catches your eye. Basically, you just need to see if one of those can be installed, and if it is still installed after restarting Safari (you can install it after testing that, if you want).

    Looking forward to hearing the results!

  • mdetroit
    mdetroit
    Community Member
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    Hi,
    So, it sounds like you previously only had the 1Password and DivX extensions installed in Safari?
    Correct!
    And now Safari doesn't show that any extension are installed at all?
    Correct!
    When you say that the 1Password extension is missing, are you just looking in the Safari toolbar?
    It is missing from the toolbar
    Please also make sure you go to Safari > Preferences in the menubar, then choose the Extensions tab. Are extensions turned On there?
    Yes the are!
    And are any extensions listed?
    Nope!!

    I'll download an extension and let you know.
    Thanks!

  • mdetroit
    mdetroit
    Community Member
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    Well, I just installed three extensions.... eBay, Franker, and 1Password.... They showed up in the Extensions list.... I quit Safari.... reopened Safari.... and they ALL disappeared!
    Obviously an issue with Safari.
    I'll jump on a Safari discussion board and see what they have to say.
    I'll post something here if it gets resolved.
    Thanks for your time!

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Thanks for letting us know, @mdetroit! At least we were able to determine that this is a problem for all Safari extensions, and not something specific to 1Password. Hopefully you'll be able to find something helpful in the a Safari discussion board. The steps that littlebobbytables previously gave you have always worked to solve problems like this for others, so we're very interested to know how this all works out for you. I hope it turns out to be a quick & easy solution! :)

This discussion has been closed.