Application Not Responding

lanecm002

Since I upgraded to 10.10.2, every time I try to open 1Password, I immediately get an "Application Not Responding" error. Looking at the system.logs when I try to open 1Password, I see an uncaught exception (screen shot attached).

Please let me know what further information you need... Thank you!

Stephen_C

Please try this:

1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
2. Empty the trash and reboot.
3. Re-download and re-install 1P.

Stephen

Drew_AG

Hi @lanecm002,

Hopefully Stephen's suggestion was helpful! If for some reason that doesn't solve the problem, please let us know and we'll take it from there. Thanks!

lanecm002

Okay, I'll give that a try! It'll be a few days before I can reboot machine, so I'll post back here with the results (either way).

Thank you... Great product and very fast support!

littlebobbytables

Hi @lanecm002,

Hopefully you'll be reporting success but either way the forums (and by extension us) will be here if needed.

lanecm002

I draggged 1P to the trash, emptied the trashed, rebooted and re-installed 1P, but still the same problem.

Drew_AG

Hi @lanecm002,

I'm sorry that didn't solve the problem! To help us figure out what's going wrong, I'd like to ask you to create a Diagnostics Reports by following the steps here: https://guides.agilebits.com/knowledgebase/1password4/en/topic/diagnostics-report#mac4

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

lanecm002

Done! I just send the diagnostics report.

Drew_AG

Hi @lanecm002,

I wanted to check to make sure we received your diagnostics report, but I couldn't find it when I searched for the email address associated with your forum account. After sending that email, did you receive a reply from the BitBot assistant? If so, please let us know the ticket ID from that response so we can track your message down and ensure it gets answered quickly. Thanks!

Drew_AG

@lanecm002, never mind, we found your email & diagnostics report. Thanks for sending it! Someone from the support team will get back to you as soon as possible with more information. We'll keep the conversation going directly via email to avoid complicating things between here and there.

ref: KXJ-46426-131

lanecm002

Hi all,

I just wanted to post back with the final resolution! From AgileBits support team:

_Interestingly enough this is a bug in Yosemite, in combination with you having Carbon Copy Cloner backups always available for it to get confused by. What happens is that we tell OS X that we have a helper application (the Mini) and it's supposed to find the right one to launch on login if that option is turned on. However, what's happening is that it just randomly picks one of the available copies and runs it. In your case it's running the one from your carbon copy cloner backups.

If your backup drive is external, try disconnecting those, reboot the computer and then just try 1Password after that._

That fixed the problem on my end.

Thanks everyone for the help! I really appreciate it.

Drew_AG

Hi @lanecm002,

That's great news, thanks for taking the time to follow up here to let us know how that worked out! I'm sure that will be very helpful for others who might have the same/similar problem, so we appreciate it. :)

If you ever need more help with 1Password, just let us know - we're here for you!