Firefox add-in won't install

mercuryrsng

I just recently switched to Firefox and I am trying to download and install your extension but I continue to get the same error. Upon downloading the extension within Firefox, the error message "The add-on cannot be downloaded because of a connection failure on agliebits.com" pops up after I click "allow"

Any suggestions?

svondutch

https://guides.agilebits.com/1password-windows-kb/4/en/topic/cannot-install-extension

mercuryrsng

Thank you that seems to have worked.

mercuryrsng

Correction: It is still not working. Now I am faced with a tab that has a pop up on it, and this is what it says..

Looking for the 1Password helper

The 1Password helper must be running for the extension to work properly

mercuryrsng

It seems to be working fine so I think we are ok.

Thanks.

svondutch

Looking for the 1Password helper. The 1Password helper must be running for the extension to work properly

When you see this message, then the 1Password agent/helper might not start automatically (as it should). This might fix the problem:

Help > Restart 1Password Helper

Thanks!

DBrown

If that doesn't solve the problem, @mercuryrsng, please work through the tips in the Troubleshooting > The browser extensions article in the 1Password 4 for Windows knowledgebase.

Let us know how it goes!