1Password crashing on Win 7

chrisrichardson

Just installed 1Password as a trial. Occasionally it crashes on win7, locks up the PC for a few seconds. It will restart OK. Can't see anything in the latest betas to resolve this. The event log shows (this probably won't help :-)):

Faulting application name: Agile1pAgent.exe, version: 4.1.0.538, time stamp: 0x54c643cb Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x040cfeec Faulting process id: 0x1334 Faulting application start time: 0x01d04ad9178b9146 Faulting application path: C:\Program Files\1Password 4\Agile1pAgent.exe Faulting module path: unknown Report Id: 80af2786-b749-11e4-af31-2c27d7202687

and

Fault bucket,type 0 Event Name: BEX Response: Not available Cab Id: 0 Problem signature: P1: Agile1pAgent.exe P2: 4.1.0.538 P3: 54c643cb P4: StackHash_3876 P5: 0.0.0.0 P6: 00000000 P7: 040cfeec P8: c0000005 P9: 00000008 P10: Attached files: These files may be available here: C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Agile1pAgent.exe_f98e4c25ce811f8566782c5b0a78d4dd8c9d_1d49779f Analysis symbol: Rechecking for solution: 0 Report Id: 80af2786-b749-11e4-af31-2c27d7202687 Report Status: 0

Any ideas? - it's putting me off the purchase at the moment.

Win7 32bit SP1

DBrown

Do you have any antivirus, anti-malware, or similar utilities running?

If so, could you please disable them long enough to see whether that solves the problem?

Also, is there any particular action that seems to trigger the failure?

chrisrichardson

I don't think there's any particular action that causes it.

Will attempt to disable the antivirus, on a corporate desktop so could be tricky!

DBrown

Thanks! Let us know what you find out, @chrisrichardson.